We understand that events and deadlines are time-sensitive, and we always do our best to accommodate urgent orders.
However, please note the following:

• Standard Production Time – Our standard production timeline is 5-8 business days after artwork approval unless otherwise noted. Shipping time is additional.
• Rush Requests – If you have an urgent event, we will prioritize your order whenever possible. This means your project may be pushed to the front of our production queue, which normally operates on a first-come, first-served basis. Please understand this is done as a courtesy and guarantees expedited production only, not an in-hand delivery date.
• Approval Deadlines – Production cannot begin until artwork is fully approved. Delays in providing or approving artwork will directly affect production and delivery timelines.
• Shipping & Transit – All shipments are sent via priority shipping (typically 2–4 business days in transit). Once your order leaves our facility, we rely on carriers (UPS/FedEx) for delivery. Transit times are outside of our control and may vary. We cannot guarantee exact in-hand dates when production and shipping windows are shorter than standard.
• Risk of Tight Deadlines – Orders requiring delivery within less than 5 business days from artwork approval carry an inherent risk. While we will always do everything possible to meet your deadline, the customer assumes responsibility if shipping or production timelines cannot align due to the shortened window.
• We do not provide refunds if orders do not arrive on time, including delays caused by shipping carriers. Refunds cannot be issued once production has begun or once items have been dispatched from our facility. Please note, we are not responsible for courier delays, missed deliveries, or tracking shipments after they leave our facility.

  It is the client’s responsibility to monitor tracking and coordinate directly with the courier for delivery or any shipment issues. While we are happy to provide tracking details and assist where possible, ultimate responsibility for receiving and coordinating shipments rests with the client.

• Recommended Best Practice – To avoid risk, we strongly recommend placing orders at least 2–3 weeks before your event date. This ensures proper time for production, quality checks, and shipping, and can account for potential short term shipping delays.