Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order is placed.

All paid orders include complimentary professional design support. This service is exclusively available to customers who have completed a purchase. You’ll receive digital proofs for review and approval before production begins. It is your responsibility to carefully check all details before approval. Once approved, production begins, and changes cannot be made.

Standard production turnaround is 7–10 business days after final design approval for most of our custom display products and event setups.

Some items may vary:

• Custom keychains or specialty accessories may require a longer lead time depending on complexity and volume.

• Printed materials or card items may be completed faster depending on availability and production capacity.

Turnaround time does not include shipping time, which varies by location and carrier.

We ship all orders via trusted carriers and provide tracking information once your order leaves our facility. Shipping timelines are estimated and not guaranteed unless explicitly stated in writing.

Once an order has shipped, it is considered out of our control. We are not liable for delays caused by the shipping carrier, customs clearance, weather events, or any circumstances beyond our direct handling.

Refunds or cancellations are not permitted once a shipment is in transit or delayed due to courier-related issues. If a delay occurs, we recommend contacting the carrier directly for updates using the tracking number provided.

If your order arrives with visible damage or defects, please contact us within 3 business days of delivery. Claims submitted after this window may not be eligible for resolution. Include clear photos of the damaged item and original packaging for evaluation.

Orders may only be canceled before design work begins. If design proofs have already been created, a cancellation may not be possible.

All artwork and design files should be submitted through our approved channels (Basecamp or WeTransfer). Delays in file submissions may delay your order.

All payments are processed securely via our encrypted payment gateways. We do not store or retain your credit card information.

By purchasing from Newstate Branding Co., you agree to this Privacy Policy and the Terms of Sale. These policies are subject to change at any time without prior notice.

Our website address is: https://newstatebranding.com

When you place an order, contact us, or submit files, we collect personal data such as your name, email address, shipping address, uploaded files, IP address, and browser information. This helps us process your order, communicate with you effectively, and improve service quality.

Clients may upload files directly to us through secure third-party services such as WeTransfer (for large file transfers) and Basecamp (for project communication and approvals). These platforms may collect certain data as outlined in their own privacy policies:

• WeTransfer Privacy Policy

• Basecamp Privacy Policy

We do not sell or use your personal data for any purposes outside of order fulfillment and communication.

If you upload images to our site, please avoid including location data (EXIF GPS). Visitors to the website can download and extract location data from publicly available images.

We use cookies to remember your preferences, enhance performance, and improve the shopping experience. Cookies may store login details, screen preferences, and session information. You can manage or disable cookies through your browser settings.

Some pages may include embedded content (e.g. videos, images). Embedded content from other websites behaves as if you visited that site directly. These third-party sites may collect data and use cookies per their own policies.

We utilize automated systems and third-party services to protect against spam, fraudulent activity, and unauthorized access.

All payments on our website are processed through secure, encrypted payment gateways. In some cases, your bank or card issuer may automatically flag or block a transaction if it appears suspicious or unusual. If your payment is declined or blocked, we recommend contacting your bank or card provider directly to approve the transaction.

We reserve the right to cancel or delay orders if fraudulent activity is suspected.

Visitor interactions (such as comments or form submissions) may be checked using automated spam detection services.

If you leave a comment, the comment and its metadata are retained indefinitely. For customers, we retain necessary order and contact data to comply with legal, tax, and service obligations.

You may request access to, or deletion of, your personal data stored by us. This does not include data we are required to retain for administrative, legal, or security purposes.