CUSTOMER SERVICE
RETURNS//
Our commitment is to provide superior products, and excellent customer service. We will do everything possible to make things right if you are not completely satisfied with your purchase.
The following items are not returnable:
- Printed graphics
- Custom printed displays
- Displays with printed graphics
- Banner stands with printed graphics
- Printed table covers
- Custom Modular displays
- All custom display purchases
- Custom printed accessories
- Anything custom printed may not be returned
If there are defects on your custom printed display products such as rips, tears, or markings that arrived so from our facility, please email us immediately upon noticing and we will work with you on that matter.
Exchanges are not available for custom printed orders.
Newstate Branding Co, LLC. manufacturer of custom branded display products, warrants to the original retail purchaser who provides a dated sales receipt, each part of the our Display Product to be free from defects in material or workmanship for a period of ONE, THREE, FIVE, or SEVEN years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. Newstate Branding Co., LLC.’s obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.
WARRANTY RETURN ADVISORY — Before returning any part or product to Newstate Branding Co., LLC. or its designated representative, please contact us to obtain specific warranty return shipping instructions. All shipping costs must be prepaid, and Newstate Branding Co., LLC. is not responsible for products damaged in transit.
CONDITIONS — This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberate damage of the product, nor to the use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
GENERAL //
Client warrants that they own the appropriate copyrights to content (images, designs, copy, and other creative works) furnished to Newstate for production of the Client’s order. Client further agrees that they will protect Newstate from claims by third parties claiming copyright infringement and pay all legal costs associated with such claims.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.
Clients who order from Newstate agree that Newstate may link to Client websites, publicly display and distribute Client-provided testimonials in all their forms, use copies or extracts from deliverables, display likenesses of current and past employees, and display trademarked Client logos and logotype, for the solicitation and marketing of its services.
Clients who contract with Newstate to produce a creative work (a “Design”) on their behalf are provided with a non-exclusive, perpetual license to publicly display that Design in conjunction with the associated Items shown on the Client’s paid invoice. Newstate retains ownership of copyrights associated with all Designs created by Newstate and its agents.
Newstate offers limited warranty on select hardware on a case by case basis.
- Policy applies to original purchaser.
- No product registration is required.
- Newstate will replace or repair hardware of select hardware purchased by our customers. However, Newstate reserves the right to inspect hardware and exclude warranty claims that have resulted from vandalism, theft, negligence, fire, natural disasters, modifications, or losses in shipment that may be covered by your insurance and/or freight carrier.
- Lifetime hardware warranty does not apply to graphics or electrical components.
- Warranty repairs will follow general turn around times and will need to be coordinated and processed through Newstate.
- All shipping costs are the responsibility of the customer.
- Each warranty, repair, or replacement case will be handled uniquely. Because of that not each claim will result in replacement or exchange.
Once your order has been received, you should receive a confirmation email containing your order receipt. If you do not see the confirmation email, please check your junk or spam folders to ensure it is not there. If you still have not seen the email please email us at support@newstatebranding.com so we may look into it.
Newstate provides global manufacturing of custom display products. In order to provide you with the most affordable, and fastest production of custom display and printed products – we utilize manufacturing facilities across the USA as well as Overseas. Most of our items are manufactured across partnered print facilities across the USA and dispatched directly to our customers in order to provide fast turnaround services.
We provide in house screen printing in our Phoenix facility.
We also have hardware warehouses in New Jersey and California where we store a variety of tent hardware and accessories to provide quick delivery of those components to our customers.
PAYMENT//
Newstate Branding accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal.
Once you have placed an order with Newstate™ online you should see NSB™ on your bank statement.
DELIVERY//
Unfortunately we do not provide any “rush order” services.
Our typical turnaround for all custom orders is 7-10 business days for production. Sometimes that also can include the actually delivery of your order. However, shipment/delivery times are not guaranteed as we have no control over shipping or unforseen shipment delays.
If you have an event that is coming up – please allocate enough time for production (7-10 business days) as well as (3-5 business days for shipping) and plan ahead with your order.
Once your order is received please allow up to 3-14 business days for your order to be processed, manufactured, and shipped. If you have a deadline always email us to ensure we are aware of the deadline to provide you with expedited services.
All International orders will be shipped using either UPS, FEDEX, or DHL. We will choose whichever courier provides the best rates and timely delivery. Please allow up to 4-6 business days for your order to arrive after it has been shipped. We are not in control of your order after items have been dispatched and do not guarantee any delivery date of shipments.
In order to track your order, please visit the “ORDER TRACKING” section of the site located at the bottom left corner. You will need the email address you used during checkout, “Billing email” as well as your order ID in order to track your order status. For detailed tracking number through carrier – please email us at hello@newstatebranding.com with your order ID number if you do not see tracking number anywhere else.
ACCOUNTS//
Please click on the “Login/Register” button located at the top right of the web site in order to login and register a new account.
You can find our newsletter sign up during the checkout process, or look out for a popup box when you first visit the site. Simply input your desired email address there in order to sign up for our newsletters. Our newsletter is a great way to receive discounts and promos, and up coming release information before anyone else!
In order to update your account information, please login. Once logged in you will be able to update your address, email address, and other information in the “My Account” section of the web site.
If you forgot your password please click the “Lost your password?” button in the login/register prompt in order to recover your password. If you are have other issues and still cant log in after that please email support@worldrebels.com so we could take a look into it.
