CUSTOMER SERVICE
GENERAL //
Client warrants that they own the appropriate copyrights to content (images, designs, copy, and other creative works) furnished to Newstate for production of the Client’s order. Client further agrees that they will protect Newstate from claims by third parties claiming copyright infringement and pay all legal costs associated with such claims.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.
Clients who order from Newstate agree that Newstate may link to Client websites, publicly display and distribute Client-provided testimonials in all their forms, use copies or extracts from deliverables, display likenesses of current and past employees, and display trademarked Client logos and logotype, for the solicitation and marketing of its services.
Clients who contract with Newstate to produce a creative work (a “Design”) on their behalf are provided with a non-exclusive, perpetual license to publicly display that Design in conjunction with the associated Items shown on the Client’s paid invoice. Newstate retains ownership of copyrights associated with all Designs created by Newstate and its agents.
Newstate offers limited warranty on select hardware on a case by case basis.
- Policy applies to original purchaser.
- No product registration is required.
- Newstate will replace or repair hardware of select hardware purchased by our customers. However, Newstate reserves the right to inspect hardware and exclude warranty claims that have resulted from vandalism, theft, negligence, fire, natural disasters, modifications, or losses in shipment that may be covered by your insurance and/or freight carrier.
- Lifetime hardware warranty does not apply to graphics or electrical components.
- Warranty repairs will follow general turn around times and will need to be coordinated and processed through Newstate.
- All shipping costs are the responsibility of the customer.
- Each warranty, repair, or replacement case will be handled uniquely. Because of that not each claim will result in replacement or exchange.
Once your order has been received, you should receive a confirmation email containing your order receipt. If you do not see the confirmation email, please check your junk or spam folders to ensure it is not there. If you still have not seen the email please email us at support@newstatebranding.com so we may look into it.
PAYMENT//
Newstate Branding accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal.
Once you have placed an order with Newstate™ online you should see NSB™ on your bank statement.
DELIVERY//
Once your order is received please allow up to 3-14 business days for your order to be shipped. If you have a deadline always email us to ensure we are aware of the deadline to provide you with expedited services.
All domestic orders will be shipped out via FEDEX IP. Please allow up to 2-3 business days for your order to arrive after it has been shipped.
All International orders will be shipped out via FEDEX IP. Please allow up to 2-3 business days for your order to arrive after it has been shipped.
In order to track your order, please visit the “ORDER TRACKING” section of the site located at the bottom left corner. You will need the email address you used during checkout, “Billing email” as well as your order ID in order to track your order status. For detailed tracking number through carrier – please email us at hello@newstatebranding.com with your order ID number if you do not see tracking number anywhere else.
RETURNS//
The following items are not returnable:
- Printed graphics
- Custom printed displays
- Displays with printed graphics
- Banner stands with printed graphics
- Printed table covers
- Custom Modular displays
- All custom display purchases
- Custom printed accessories
- Anything custom printed may not be returned
Exchanges are not available for custom printed orders.
ACCOUNTS//
Please click on the “Login/Register” button located at the top right of the web site in order to login and register a new account.
You can find our newsletter sign up during the checkout process, or look out for a popup box when you first visit the site. Simply input your desired email address there in order to sign up for our newsletters. Our newsletter is a great way to receive discounts and promos, and up coming release information before anyone else!
In order to update your account information, please login. Once logged in you will be able to update your address, email address, and other information in the “My Account” section of the web site.
If you forgot your password please click the “Lost your password?” button in the login/register prompt in order to recover your password. If you are have other issues and still cant log in after that please email support@worldrebels.com so we could take a look into it.
